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Front Row Tickets Reviews
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Front Row Tickets Reviews
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Verified Reviewer New ReviewerDisappointed
Original review updated by user Dec 07, 2020
I am very disappointed! I checked and double-checked the FrontRowTickets website to make sure the shows were running at the time I can arrive there. I even checked again and it was still showing 2:00 start times for many shows. Very disappointing...too bad because I used to love them for their ticket prices... ID
Product
Front Row Tickets Concert Ticket
Pros
- Great customer service
- Prompt professional service
Cons
- No diversity
Preferred solution
diversity
Never recieved my refund
Show was cancelled for may 1st received an email a month after on june4th that my concert was cancelled and i would receive a refund within 30 daya and its going on two months no with no refund being returned, no-one answering the phones or emailing me back!
ID
Location
Philadelphia, Pennsylvania
New Reviewer
Refund tickets
Terrible phone service, can never get to a live person, you call the # and you wait on hold for more than an hour and even after an hour no live person comes to the phone.
User's recommendation: Never.
ID
Service
Front Row Tickets Customer Care
Loss
$470
Preferred solution
Full refund
Will not give me refund
Had tickets to Steely Dan at Bethel woods postponed to 7/4/21 Bethel woods says you are eligible for refund. They try to b send you to a company to sell your tickets with commission. Need to be investigated .Especially during these times
User's recommendation: Stay away.
ID
Location
Brewster, New York
New Reviewer
Best job
I was so thankful the weather cleared just in time for the concert. Quite lucky!! I got there early and parking went smoothly (I was leary from past reviews I had read)! Sitting under the pavilion was nice & seats were pretty good. Its VERY ODD that the seats are not staggered for better visibility so you can see between the people in front of you. No, I had a very large man directly in front of me, which was discouraging! Steely Dan & Doobie Brothers were awesome! They played all the hits & everyone sang & danced in the aisles! Crowd was behaved, from what I saw. My friend bailed on me, so I had to go alone (didn't choose to get the ticket insurance either, but she didn't mind). Fun night, but hated it was on a Monday. A weekend would've been way better, especially for those of us who live over an hour away!
ID
Location
Los Angeles, California
New Reviewer
Beware
I have purchased tickets from them for 2 shows in alpine valley this summer. I have received my tickets for the 1st of 3 shows at this venue. Many others have received their tickets for the other shows over a month a ago. One order I have have instant delivery e-Tix...
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1 comment
PissedConsumer1846261
#1846261
Seems like a sketchy operation. Address is a UPS store? The distribution of their reviews is overwhelmingly one star or five stars (47% one stars v 48% five stars, which shows an effort to muffle the bad reviews.
ID
Product
Front Row Tickets Concert Ticket
Cons
- Only care about their sellers
Reason of review
Poor customer service
Preferred solution
Get me my tickets now.
New Reviewer
Curious about tickets I just bought.
I’m worried my tickets arnt legit, today was presale only and when I purchased them they never asked for my pre sale code. I’m just scared we’ll show up and not have valid tickets
1 comment
ID
Product
Front Row Tickets Concert Ticket
New Reviewer
Sold me $90. parking tickets not concert tickets
I purchased two concert tickets from Front Row Tickets. There is free parking at the venue. When I did not receive my tickets, I called Front Row and they told me I purchased parking tickets. They told me if I wanted a refund, I would have to call another company. They gave me a non-working phone number for this company. Do not get ripped off by Font Row Tickets. Purchase from a legitimate source!!
2 comments
ID
Product
Front Row Tickets Concert Ticket
Cons
- Arrogance to consumers
- Rude management
- Told me tickets were for was for parking not show
Reason of review
Order processing issue
Loss
$134
Preferred solution
Full refund
No tickets - No help
Ordered tickets through their website in December, 2018 and it's now 2 days before the concert and we still have no tickets. All they will say is that it's the seller's responsibility and there is nothing they can do to help. Perhaps they should screen who they allow to sell tickets through them instead of worrying about the almighty dollar.
1 comment
ID
Location
Columbus, Ohio
Product
Front Row Tickets Concert Ticket
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New Reviewer
Nice work
I was so thankful the weather cleared just in time for the concert. Quite lucky!! I got there early and parking went smoothly (I was leary from past reviews I had read)! Sitting under the pavilion was nice & seats were pretty good. Its VERY ODD that the seats are not...
View full review
ID
Product
Front Row Tickets Gordon Lightfoot Concert Ticket
Pros
- Guarantee
- Easy ordering
Reason of review
Fair pricing
We got screwed
We ordered tickets to see Jim Gaffigan several months before the show. My wife went on line and searched for tickets. Front Row popped up and had the tickets. She ordered them, and paid $167 each plus a hefty service charge. We thought that’s just what the cost. Fast forward, I pull the tickets out before the show. The face value was $69 each. We called front tow and they said that’s just the way it works and there was nothing they could do. The referred us to mytickettracket.com, who also said tough. Before you buy ticket from these crooks, do your homework. They will gouge you terribly.
4 comments
ID
Product
Front Row Tickets Jim Gaffigan Show Ticket
Reason of review
Pricing issue
New Reviewer
Upset
I clicked on the tickets I wanted, the site was slow and not very responsive made my purchase immediately after my purchase i noticed they were the wrong tickets I called the operator was nice but said all sales were final,so upset at this.
2 comments
ID
Product
Front Row Tickets Grand Ole Opry Concert Ticket
Reason of review
Not as described/ advertised
New Reviewer
Nice work
I was trying to find something a little bit more affordable than Ticketmaster or another option for receiving and the third-party sales I was referred to was Front Row Tickets. Predominantly, I’ve gone to WWE events and 49ers games. Recently, I started going to Sharks games as well. Their promotions only come after I purchased the ticket but they give a conditional basis wherein you get $50 off your next purchase or $50 off of the ticket but you have to go through a grueling process. So, I turn down whatever promotion was offered after the sale. I just want to buy and get my ticket and I’m happy to enjoy whatever event I’m going to.The staff are easy to work with and efficient; they are doing an awesome job!
ID
Product
Front Row Tickets Baseball Ticket
Pros
- Prompt professional service
- Guarantee
Reason of review
Fast order processing
New Reviewer
Nice work
I was trying to find something a little bit more affordable than Ticketmaster or another option for receiving and the third-party sales I was referred to was Front Row Tickets. Predominantly, I’ve gone to WWE events and 49ers games. Recently, I started going to Sharks games as well. Their promotions only come after I purchased the ticket but they give a conditional basis wherein you get $50 off your next purchase or $50 off of the ticket but you have to go through a grueling process. So, I turn down whatever promotion was offered after the sale. I just want to buy and get my ticket and I’m happy to enjoy whatever event I’m going to. I used to buy tickets somewhere else, but now, I use Front Row Tickets
ID
Product
Front Row Tickets Ice Hockey Ticket
Pros
- Guarantee
- Prompt professional service
Reason of review
Good customer service
Never got our tickets for Cubs cards game
Talked to the company 5 times today and still never received our tickets. Next step is to contact the Cubs organization and then MLB, maybe they can get my money back from these scamers.
ID
Product
Front Row Tickets Cubs Vs Cardinals Baseball Ticket
Reason of review
Order processing issue
New Reviewer
Don’t do business with this company.
It is noon game starts at 1:15 and we still do not have the tickets. 4 times I have called today. We wanted to relax on vacation I am on the phone. All 4 times I would have them in 30 minuets. The 5th time I called talked to manager let him know my purchase agreement says tickets will be sent to us 24 hrs before event. Asked for a refund because they did not hold up to commitment. We are told no refund please hold, then someone else promised tickets will be coming soon the person that transfers tickets doesn’t come in until after noon. Still no tickets and this company just says sorry and hangs up. Awful experience we will not recommend this company to anyone.
ID
Location
Louisville, Kentucky
Product
Front Row Tickets Baseball Ticket
Reason of review
Order processing issue
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Front Row Tickets
There's nothing to worry about, whether you bought presale or regular sale tickets. I have used these guys over twenty times and never had a problem.
They have been around since before stubhub and were in the secondary market before ticketmaster, which, by the way, ticketmaster is now in the resale market too, which is total bs.
How can they resell tickets the same day they go onsale? But whatever, you will not have a problem with these guys they are solid.