Most helpful review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Disappointed

Original review updated by user Dec 07, 2020
I am very disappointed! I checked and double-checked the FrontRowTickets website to make sure the shows were running at the time I can arrive there. I even checked again and it was still showing 2:00 start times for many shows. Very disappointing...too bad because I used to love them for their ticket prices...
View full review
ID
#2324409 Review #2324409 is a subjective opinion of poster.
Product
Front Row Tickets Concert Ticket
Pros
  • Great customer service
  • Prompt professional service
Cons
  • No diversity
Preferred solution
diversity

Never recieved my refund

Show was cancelled for may 1st received an email a month after on june4th that my concert was cancelled and i would receive a refund within 30 daya and its going on two months no with no refund being returned, no-one answering the phones or emailing me back!
View full review
ID
#2077882 Review #2077882 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
New Reviewer

Refund tickets

Terrible phone service, can never get to a live person, you call the # and you wait on hold for more than an hour and even after an hour no live person comes to the phone.

User's recommendation: Never.

View full review
ID
#2010617 Review #2010617 is a subjective opinion of poster.
Service
Front Row Tickets Customer Care
Loss
$470
Preferred solution
Full refund

Will not give me refund

Front Row Tickets - Will not give me refund
Had tickets to Steely Dan at Bethel woods postponed to 7/4/21 Bethel woods says you are eligible for refund. They try to b send you to a company to sell your tickets with commission. Need to be investigated .Especially during these times

User's recommendation: Stay away.

View full review
ID
#1947631 Review #1947631 is a subjective opinion of poster.
Location
Brewster, New York
New Reviewer

Best job

I was so thankful the weather cleared just in time for the concert. Quite lucky!! I got there early and parking went smoothly (I was leary from past reviews I had read)! Sitting under the pavilion was nice & seats were pretty good. Its VERY ODD that the seats are not staggered for better visibility so you can see between the people in front of you. No, I had a very large man directly in front of me, which was discouraging! Steely Dan & Doobie Brothers were awesome! They played all the hits & everyone sang & danced in the aisles! Crowd was behaved, from what I saw. My friend bailed on me, so I had to go alone (didn't choose to get the ticket insurance either, but she didn't mind). Fun night, but hated it was on a Monday. A weekend would've been way better, especially for those of us who live over an hour away!
View full review
ID
#1868803 Review #1868803 is a subjective opinion of poster.
Location
Los Angeles, California
New Reviewer

Beware

I have purchased tickets from them for 2 shows in alpine valley this summer. I have received my tickets for the 1st of 3 shows at this venue. Many others have received their tickets for the other shows over a month a ago. One order I have have instant delivery e-Tix...
View full review
View full review
1 comment
#1846261

Seems like a sketchy operation. Address is a UPS store? The distribution of their reviews is overwhelmingly one star or five stars (47% one stars v 48% five stars, which shows an effort to muffle the bad reviews.

ID
#1568051 Review #1568051 is a subjective opinion of poster.
Product
Front Row Tickets Concert Ticket
Cons
  • Only care about their sellers
Reason of review
Poor customer service
Preferred solution
Get me my tickets now.
New Reviewer

Curious about tickets I just bought.

I’m worried my tickets arnt legit, today was presale only and when I purchased them they never asked for my pre sale code. I’m just scared we’ll show up and not have valid tickets
View full review
1 comment
#1673216

There's nothing to worry about, whether you bought presale or regular sale tickets. I have used these guys over twenty times and never had a problem.

They have been around since before stubhub and were in the secondary market before ticketmaster, which, by the way, ticketmaster is now in the resale market too, which is total bs.

How can they resell tickets the same day they go onsale? But whatever, you will not have a problem with these guys they are solid.

ID
#1510506 Review #1510506 is a subjective opinion of poster.
Product
Front Row Tickets Concert Ticket
New Reviewer

Sold me $90. parking tickets not concert tickets

I purchased two concert tickets from Front Row Tickets. There is free parking at the venue. When I did not receive my tickets, I called Front Row and they told me I purchased parking tickets. They told me if I wanted a refund, I would have to call another company. They gave me a non-working phone number for this company. Do not get ripped off by Font Row Tickets. Purchase from a legitimate source!!
View full review
2 comments
#1661086

who is to blame?

#1648749

To be fair, they didn't sell you anything. YOU PURCHASED the parking passes.

And if they were for sale, they were not free. Maybe you should pay attention to what you are doing when you go online to purchase things.

How can you blame a website for giving you exactly what you purchase? Grow up.

View more comments (1)
ID
#1472694 Review #1472694 is a subjective opinion of poster.
Product
Front Row Tickets Concert Ticket
Cons
  • Arrogance to consumers
  • Rude management
  • Told me tickets were for was for parking not show
Reason of review
Order processing issue
Loss
$134
Preferred solution
Full refund

No tickets - No help

Ordered tickets through their website in December, 2018 and it's now 2 days before the concert and we still have no tickets. All they will say is that it's the seller's responsibility and there is nothing they can do to help. Perhaps they should screen who they allow to sell tickets through them instead of worrying about the almighty dollar.
View full review
1 comment
#1648747

This post is incomplete. This customer got their tickets and enjoyed the show.

Of course, they didn't come fix their post and say that.

It's much more fun for them to get on the internet and write a nastygram. If they would be more truthful it would be clear that they had a good experience.

ID
#1467317 Review #1467317 is a subjective opinion of poster.
Location
Columbus, Ohio
Product
Front Row Tickets Concert Ticket
New Reviewer

Nice work

I was so thankful the weather cleared just in time for the concert. Quite lucky!! I got there early and parking went smoothly (I was leary from past reviews I had read)! Sitting under the pavilion was nice & seats were pretty good. Its VERY ODD that the seats are not...
View full review
View full review
ID
#1348005 Review #1348005 is a subjective opinion of poster.
Product
Front Row Tickets Gordon Lightfoot Concert Ticket
Pros
  • Guarantee
  • Easy ordering
Reason of review
Fair pricing

We got screwed

We ordered tickets to see Jim Gaffigan several months before the show. My wife went on line and searched for tickets. Front Row popped up and had the tickets. She ordered them, and paid $167 each plus a hefty service charge. We thought that’s just what the cost. Fast forward, I pull the tickets out before the show. The face value was $69 each. We called front tow and they said that’s just the way it works and there was nothing they could do. The referred us to mytickettracket.com, who also said tough. Before you buy ticket from these crooks, do your homework. They will gouge you terribly.
View full review
4 comments
#1652881

JoAnna, that's a complete lie. The site doesn't have that capability.

#1665632
@PissedConsumer1652881

Typical *** Front row is associated with other SCAM comapnies. They automatically give you the worst tickets possible.

#1625026

This place is a *** business. We were on line ordering tickets and we clicked on to buy them and a sign popped up that the price just went up. I paid a lot more for my tickets at stub hub but this place is not going to scalp me.

#1545536

The site clearly states in multiple places that's it's a reseller site, with tickets priced above and below face value. Pay attention next time, because you are told this during purchase several times. FYI, Ticketmaster is now also a reseller site, listing tickets just like FrontRow, so now that you are up to speed, maybe you won't complain when you get precisely what you ordered.

View more comments (3)
ID
#1322323 Review #1322323 is a subjective opinion of poster.
Product
Front Row Tickets Jim Gaffigan Show Ticket
Reason of review
Pricing issue
New Reviewer

Upset

I clicked on the tickets I wanted, the site was slow and not very responsive made my purchase immediately after my purchase i noticed they were the wrong tickets I called the operator was nice but said all sales were final,so upset at this.
View full review
2 comments
#1648750

So your internet was slow, but not slow enough to prevent you from screwing up and ordering the wrong tickets. Then after you ordered the wrong tickets, and per the terms and conditions all sales are final, no refunds, exchanges or cancellations, just like Ticketmaster, you are somehow mad at the website?

That makes no sense. Not their fault.

#1648815
@PissedConsumer1648750

How do you figure it wasn't there fault it wasn't my internet speed it was their site .and my immediate response to them should have been taken care of.but thanks for your nosey response

View more comments (1)
ID
#1301594 Review #1301594 is a subjective opinion of poster.
Product
Front Row Tickets Grand Ole Opry Concert Ticket
Reason of review
Not as described/ advertised
New Reviewer

Nice work

I was trying to find something a little bit more affordable than Ticketmaster or another option for receiving and the third-party sales I was referred to was Front Row Tickets. Predominantly, I’ve gone to WWE events and 49ers games. Recently, I started going to Sharks games as well. Their promotions only come after I purchased the ticket but they give a conditional basis wherein you get $50 off your next purchase or $50 off of the ticket but you have to go through a grueling process. So, I turn down whatever promotion was offered after the sale. I just want to buy and get my ticket and I’m happy to enjoy whatever event I’m going to.The staff are easy to work with and efficient; they are doing an awesome job!
View full review
ID
#1260684 Review #1260684 is a subjective opinion of poster.
Product
Front Row Tickets Baseball Ticket
Pros
  • Prompt professional service
  • Guarantee
Reason of review
Fast order processing
New Reviewer

Nice work

I was trying to find something a little bit more affordable than Ticketmaster or another option for receiving and the third-party sales I was referred to was Front Row Tickets. Predominantly, I’ve gone to WWE events and 49ers games. Recently, I started going to Sharks games as well. Their promotions only come after I purchased the ticket but they give a conditional basis wherein you get $50 off your next purchase or $50 off of the ticket but you have to go through a grueling process. So, I turn down whatever promotion was offered after the sale. I just want to buy and get my ticket and I’m happy to enjoy whatever event I’m going to. I used to buy tickets somewhere else, but now, I use Front Row Tickets
View full review
ID
#1252321 Review #1252321 is a subjective opinion of poster.
Product
Front Row Tickets Ice Hockey Ticket
Pros
  • Guarantee
  • Prompt professional service
Reason of review
Good customer service

Never got our tickets for Cubs cards game

Talked to the company 5 times today and still never received our tickets. Next step is to contact the Cubs organization and then MLB, maybe they can get my money back from these scamers.
View full review
ID
#1236372 Review #1236372 is a subjective opinion of poster.
Product
Front Row Tickets Cubs Vs Cardinals Baseball Ticket
Reason of review
Order processing issue
New Reviewer

Don’t do business with this company.

It is noon game starts at 1:15 and we still do not have the tickets. 4 times I have called today. We wanted to relax on vacation I am on the phone. All 4 times I would have them in 30 minuets. The 5th time I called talked to manager let him know my purchase agreement says tickets will be sent to us 24 hrs before event. Asked for a refund because they did not hold up to commitment. We are told no refund please hold, then someone else promised tickets will be coming soon the person that transfers tickets doesn’t come in until after noon. Still no tickets and this company just says sorry and hangs up. Awful experience we will not recommend this company to anyone.
View full review
ID
#1236065 Review #1236065 is a subjective opinion of poster.
Location
Louisville, Kentucky
Product
Front Row Tickets Baseball Ticket
Reason of review
Order processing issue

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article